
How Returns Work At SecureCheckout
Changed your mind? Start a return within 7 days, print your prepaid label, and send your unworn gear back in its original packaging. Once inspected, we’ll refund you. For exclusions and full details, see our Return Policy page.
Returns Center
The terms and conditions for buyers returning products on Secure Checkout are as follows:
Reasons for return/refund
Buyers can return products for the following reasons:
- Parcel not delivered
- Missing part of the order
- The seller sent the wrong item (e.g. wrong size, model)
- Damaged item
– Spilled liquid/contents
– Outer packaging damaged
– Scratch/dents
– Other types of damages
- The product is defective or does not work
- Counterfeit product(s) (only for Secure Checkout Mall)
- Empty Parcel
- I want to return item in original/ sealed condition
Sellers may raise a dispute if they do not agree with the reason for Return/Refund. In such cases, Secure Checkout will investigate the case and provide a fair resolution based on evidence provided by both parties.
Evidence submission
Buyers must submit clear photos and/or video evidence that clearly supports the reason for the Return/Refund – where applicable. Some examples include:
- Photos and/or videos showing product errors or defects (for damaged/faulty products)
- Photos of the parcel’s internal and external packaging
Secure Checkout may request for further supporting documents if:
- Submitted evidence is not of acceptable quality. Clear, high-quality evidence must be provided. Evidence that does not support the buyer’s claim will be rejected.
- Seller raises a dispute towards the case and evidence is required for further investigation.
Return of products
Buyers should ensure that returned products are properly packed to avoid damage during shipment to the return address.
Buyers should prepare the following supporting documents in case there is a need to dispute a seller’s rejection of the return product(s):
- Official proof of shipment with information such as delivery service, receipt number, sender/recipient names, contact number, and shipping address.
- Other evidence that shows an agreement was reached (especially if the buyer is returning using a non-traceable mailing option).
Return Postage
Secure Checkout may cover the return postage up to a certain limit, depending on the nature of your return/refund. The process can be done through pick-up or drop-off.
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Updated on 16 February 2026

